Return Policy


When using the i-Cleaner, end results will vary greatly from person to person. This is due to several factors including skin tone, skin conditions, frequency of use and the way your skin responds. As a result, here at Ü-Beautee, we do not guarantee results for everyone, and, therefore, we are not able to refund any purchases. We do offer a 12-month product warranty, in case anything goes wrong with the product.

In case you receive a faulty product and require replacement, simply follow the below steps to get in touch with our team:

  1. Take a clear video of the defected area
  2. Email your video and a brief defect description to info@ubeautee.com
  3. Our customer service team will review the defect and once approved, we’ll give you directions on how to send back your product along with all contents it came with
  4. Once we receive the defective product, our team will process a replacement product

Please note: you have 12 months from the order date to process a warranty application.

Any application that does not meet the above criteria will not be approved for a return.

When returning the defective products, you will be responsible for shipping costs. All shipping costs are non-refundable.

Please note that it the time it may take for your exchanged product to reach you may vary depending on your location.

We recommend that you use a trackable shipping service or purchasing shipping insurance to track your parcel as we don’t guarantee that we will receive your returned product.