When using the i-Cleaner, end results will vary greatly from person to person. This is due to several factors including skin tone, skin conditions, frequency of use and the way your skin responds. As a result, here at Ü-Beautee, we do not guarantee results for everyone, and, therefore, we are not able to refund any purchases. We do offer a 12-month product warranty, in case anything goes wrong with the product.
In case you receive a faulty product and require replacement, simply follow the below steps to get in touch with our team:
- Take a clear video of the defected area
- Email your video and a brief defect description to firstname.lastname@example.org
- Our customer service team will review the defect and once approved, we’ll give you directions on how to send back your product along with all contents it came with
- Once we receive the defective product, our team will process a replacement product
Please note: you have 12 months from the order date to process a warranty application.
Any application that does not meet the above criteria will not be approved for a return.
When returning the defective products, you will be responsible for shipping costs. All shipping costs are non-refundable.
Please note that it the time it may take for your exchanged product to reach you may vary depending on your location.
We recommend that you use a trackable shipping service or purchasing shipping insurance to track your parcel as we don’t guarantee that we will receive your returned product.